I don't see it as a rant when someone posts an accurate description of treatment by the airline that amounts to simply terrible customer service. Folks pay real money to UA for their service - they have every right to expect professional and responsible service in return. Also, there are lots of folks here who actually have real lives and whose time is valuable. Pick your favorite hourly value for your time and then figure out what it means in time dollars if you need to check all your reservations say twice a week over say a period of 3 months between when they are booked and when you fly them. I bet you find you are "spending" as much in time dollars on a lot of those tickets as you spent on the actual tickets. I am all for explaining to folks what the current best known practices are for coping with a badly broken airline but first lets all recognize that UA is very badly broken at the moment and that NONE of this nonsense that UA is putting passengers through is in any way acceptable business practice. I spent about the first 3 months post 3/3 strongly in the camp of let's give UA some time to get things settled out. But they are well past that now and from my perspective their customer service posture now is simply indefensible. I, at least, won't "appologize" for UA in any way at this point - it is time they started acting like the airline they claim to be.