Originally Posted by
DeaconFlyer
Today, it is the customer's responsibility. Take it or leave it, but that is the current situation.
Agreed. Precisely why I have written all these posts. I am certainly not prepared to "take it" as it is a very basic failing of customer service and there is absolutely no reason not to speak out against it
So anytime a post doesn't clearly state everything that the poster doesn't find satisfactory, its absolving UA of all blame? Give me break. Some of us feel our time is better spent helping others. Other posters feel like ranting ad naseum is the best approach. To each their own.
Deacon, now you are starting to veer into a rhetorical line of argument simply for argument's sake.
Go back and read Channa's post in this thread. He encapsulated the issue very elegantly.
And there is no ranting in stating that UA has a basic responsibility in informing its customers of itinerary changes, just like it has an obligation to fill the plane with fuel, schedule a flight crew, assign seats, etc.