Originally Posted by
TWA Fan 1
The tone comes off as berating or chastising when posts include language to the effect of "don't be surprised if you have a problem if you don't constantly check your itineraries," implying it's the customers responsibility to make up for the company's failings.
Today, it is the customer's responsibility. Take it or leave it, but that is the current situation.
These posts also come off as implicit apologism for the airline because they fail to clearly state the airline's basic responsibility in the matter, which--of course--is to pro-actively communicate any changes to the customers.
So anytime a post doesn't clearly state everything that the poster doesn't find satisfactory, its absolving UA of all blame? Give me break. Some of us feel our time is better spent helping others. Other posters feel like ranting ad naseum is the best approach. To each their own.