I don't think UA is garbage, nor have ever written that. But the airline definitely has major problems. Even the most fanatical UA supporters have to recognize that nowadays.

The point is that, while these posters are providing a work-around, the berating nature of the posts seem to imply that if passengers aren't constantly checking their itineraries they are to blame for the airline's very basic customer service failures.

I agree that passengers should check their itineraries occasionally. But if the airline makes such a change it is absolutely a basic responsibility of the airline to inform its clientele of the change, not the passenger's.

And while way are most certainly not decision makers, we are its customers, and this forum provides us the opportunity to voice our displeasure with this basic failure on the airline's part (especially since UA Insider and others at UA are here and reading our posts).

Berating customers implies acceptance of the airline's failings, which is sending the wrong message to the decision makers.