Originally Posted by
Palal
While I feel your frustration, have you ever heard of flyertalk rule no.1: if you don't like an agent, hang up politely and call again
Rule #2 (which could actually be moved up to rule #1)
ALWAYS -ALWAYS check your itineraries at least once or twice a week (or daily as I do --- BUT DEFINITELY EVERY SATURDAY MORNING).
Waiting months, like he did the first time, and weeks later the second time is a receipt for disaster!
In his defense, the Op, didn't know as he normally doesn't fly UA, but from now on he needs to keep a closer eye on em, especially if he doesn't want to receive the rhetoric from an incompetent res agent later on!!!