Originally Posted by
mitchmu
Are you saying it's unjustified to ask an agent to clear a CPU in to R or that it's unjustified to ask an agent to clear an RPU or GPU into R from a wait-list?
The former.
Originally Posted by
DeaconFlyer
How are sweeps a "BS excuse"?
It's a factual systems design/limitation. Open R space isn't processed in real-time.
Like you said, those are the rules, and those who know the rules, get the rewards.
In the case described here the R inventory being visible with a customer on the waitlist is NOT how the systems are designed to operate normally. Where it gets a bit more interesting is that the situation
dmbfan222 described involves the ticket being purchased over the weekend. Looking back historically it seems these issues happen more often on the weekends. That is also when they are making massive changes to the schedules and moving things around. It would not surprise me at all if they disable certain systems while making those changes, the same way they don't force the seat assignment "fix" during that window, because they expect things to get back to normal at the end of the weekend.
They should either not open R inventory during these windows or process it correctly but that doesn't appear to be how it works these days.
Originally Posted by
UA Insider
Hi Everyone,
I wanted to let you know that we’ll be re-launching Expert Mode as an opt-in feature later this afternoon. This feature will display all fare classes when shopping for flights on united.com. You can opt-in to this feature by logging into your MileagePlus account and following these steps:
- Go to united.com > My Account
- Select “Manage Profile”
- In the Preferences section, select “View All Flight Search Preferences”
- In the Expert Mode section, read and acknowledge the customer advisements
- Click “Save” at the bottom of the page
As always, thanks for your feedback and patience over the last couple weeks while we worked to make these changes.
Shannon
For people who prefer fewer clicks it seems that you should be able to
just use this link once it goes live:
https://www.united.com/web/en-US/app...reference.aspx.