Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
No a lot of us were requesting something that would show that we were actually in the processing for the upgrade. With the old UA site there was an indication that you were eligible for CPU before your window but then at the window if you did not get the upgrade there was a clear change of state to indicate that you were now waiting for the actual upgrade. While those indicators could have been just eye candy also we had a pretty long track record that indicated that they actually reflected PNR status. That is why with the new site I, at least, would prefer an indicator that said explicitly that the record had been processed in a sweep but that no upgrade was yet available. That would at least seem to be an affirmative indicator that the record state was correct and that the failure to get the upgrade was due to lact of availabilty rather than to broken sweep processing. If they did that, and in expert mode also indicated that the sweep had aborted due to a higher priority record in a stuck (non-sync'd) state then at least we'd be able to call in to have them go fix whatever records were stopping the scan. As it is now, it really does seem (as Channa has hypothesized) that if the sweep breaks the other UA systems that handle selling upgrades only see upgrade availability with no apparent requests to clear and upgrade and do their thing trying to sell the apparently unused and unwanted first class space at whatever price they can get (a reasonable thing to do if it really were the case that all requests had been satisifed and there were still seats).