FlyerTalk Forums - View Single Post - Is it hard for Air France to try to help customer ?
Old Sep 22, 2012 | 2:38 am
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orbitmic
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Originally Posted by nicolas75
In Sydney, I arrived late at the airport (thinking I was on time because I made a confusion with my departure time).

When I checked-in at the airport, the Qantas agent said: "On which flight is your reservation?" "But Sir, this flight is closed!" I was puzzled. The agent called her supervisor, and changed my reservation to the next flight to SIN (less than 1 hour after), despite it was an AF ticket (business class).
I like QF ^ Some people have had bad experiences with them but myself, never. This being said this is still easier computer-wise than a change of destination. Even an automated computerised system can be forced to report on the next flight while it would be harder for a change of destination.
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