FlyerTalk Forums - View Single Post - ARCHIVE: Business Extra Program master thread (consolidated)
Old Sep 21, 2012 | 11:48 pm
  #408  
dstan
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Originally Posted by mvoight
I had the same issue before with the award expiring, but they allowed me to get the points back for $150. Did you call them to ask? The award availability should be similar to Aadvantage "saver" availability, but flights I could book online for saver were not available for BX awards when I called.
I don't think that will help the OP since the points were expiring, assuming I am reading the Return Awards page right (under the Earn & Redeem Points menu):

Return Awards

Note: Reinstatement without a fee only applies to electronic flight awards redeemed within the last five calendar days (Days end at 11:59 p.m. Central Time - USA).

* Point balances will be adjusted to reinstate the number of points claimed at the time of redemption.
* Expiring point balances will be updated to reflect pre-redemption status.
* Awards returned will be identified in the Search for Awards Detail with the status code of Returned.
* Once an award has been returned it is null and void. It may not be used for future travel.
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