Originally Posted by
jackylek
Thanks !
Nice to know another 200 also dealing with same problem, I have notice that Asian airlines is more easy and more helpfull then others when there is a problem. Like CX flight delay to HKG so I miss my meeting in BKK, so I ask fly me to MNL instead bcoz of next meeting, and voila .... im holding boarding pass to MNL .
Well hope AF will give back the new train ticket . But I think is small chance.
In general, the less automated the system, the greater the chance of getting some flexibility. Many Asian airlines still use manual systems for Irrops as does, for example, Alitalia in Europe. As a result, you don't get the 'computer says no' phenomenon and things can sometimes be easier if you need some complex resolution to problems (but can also be slower if you need some more straightforward resolution).