I had a good experience with IRROPS at the SEA UC Club on Aug 31.
I was originally scheduled to fly SEA-SFO-SLC, but the SEA-SFO flight was delayed due to weather in SFO. The delay was such that I would have misconnected in SFO and had to overnight if the other flight wasn't delayed.
I went to the UC in SEA, and a very helpful pmUA agent started working on my flight. Rebooked me on a DL nonstop without even having to ask. Not only did I make it to SLC, but I got there 3 hours earlier than my UA itinerary.
I had an old GTEM card, so I gave it to him. Not only did he make me happy that night, he made my girlfriend happy as I was going to see her. ^