Originally Posted by
WingedWorldExplorer
They involuntarily switched you to a different award which does not carry YQ. They are lazy and do not want to re-claim YQ from BA. Of course you should get it back. Push your case all the way. Make it test case. Using their own method: Your itineray need to be re-priced resulting in FULL YQ refund.
Excellent advice.
Make sure you make your claim in writing (so there's a written track record) and,
most IMPORTANTLY, that you
copy the DOT (so that they have a track record of how the airline handle these cases).
Also if you copy the DOT you ensure that the case does not get handled by a run-of-the-mill CS rep whose primary job is to choose the appropriate denied auto-responder*
*This is a slight exaggeration. All and any disclaimers apply, even those I haven't come up with but might in the future. YQ charges will be added, and will have no relationships to any costs.