FlyerTalk Forums - View Single Post - Beware of spicejet!!! They cheated me==i am going to report them
Old Sep 20, 2012 | 2:26 pm
  #59  
PVDtoDEL
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Originally Posted by Yaatri
Wirelessly posted (Samsung Galaxy S: Mozilla/5.0 (Linux; U; Android 4.0.4; en-us; SGH-T989 Build/IMM76D) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Mobile Safari/534.30)

OP's case is very weak on legal basis. However, on consumer friendliness basis, they might get some empathy. Using strong words such as "cheat" is exaggeraion.
If an airline claims something on their website but then decides to not honor the policy, I think it is fair to call that "cheating"

Perhaps not always on a legal basis (although it does appear to be in this case..), but it is unrealistic to expect customers to know which policies stated on the website are in effect and which ones aren't.
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