I'm actually really surprised the vendors that use TopGuest aren't angry they're summarily suspending accounts. If everyone were smart, they'd complain to the programs themselves (I will now) as it doesn't represent them well by simply chucking loyalty customers aside. I'm a gold PC member before all the TopGuest points and simply used it as additional earn. But it doesn't make me think too highly of my Holiday Inn stay when I checked in expecting points from TopGuest (minimal points at that) and they don't even inform me my account is suspended. The only way I found out is I noticed points not posting and came to Flyertalk!