I recently did a RT from YYZ-HNL earlier this month and paid a premium price for 3 tickets under the same itinerary to be in first class. I expected the 150% MQM for paying for first but when I checked my account history it lists Class Paid/Flown as "U/A". My itinerary after booking showed A seating for all the itineraries and my tickets all had A class.

When I contacted Delta customer service about this I waited for more than 30 minutes on hold while they were trying to figure out what happened. The rep contacted 5 people above her but ended up saying they would contact me in 3 days to make a decision. The rep said the people that have the power to grant MQM felt uncomfortable doing it until they investigate. Is it common that you can book a U class and have all your itinerary say A because I did not know what class I booked into?

It has been about 5 days so I will contact them tomorrow to get an update on the status. My account history still does not reflect 150% MQM.

Please advise.