Originally Posted by
Vuzuggu
I flew Washington to Frankfurt Lufthansa First Class, Frankfurt to Copenhagen Lufthansa Business and Copenhagen to Dublin on SAS Business.
On the Washington leg it was a massive let down. Lounge Staff on their personal phone being rude, flight attendant shouting to another is this guy meant to be here in the first class cabin, seat was broken, flight attendant grabbed my drink mid sip. Even things such as PJ weren't matching just was not first class at all. Then 2 out of 3 bags were broken when arriving in Dublin.
I got a letter which just about apologies but offered no compensation! Is that normal for Lufthansa?
I'm having my doubts that it was not LH that is at fault with most of this.....
A crew member would never take a drink away "mid-sip".
The bags you may have a claim for, and perhaps the seat....but if you approach this with an attitude....good luck, you won't get anything.
But I have a sense that there was a bit of DYKWIA coming from OP.
PJ's not matching? they never have, they're coordinated.
A big big big
