Originally Posted by
exilencfc
Now there I do agree with you. Having technicians on site is a good thing as it is probably cheaper to pay to employ them than to continually compensate pax/airline for missed flights. Although unless you have one technician for each lift (which would definitely not be financially advantageous) you do risk having a problem with summoning people from far away or having two breakdowns at once - but even then you're still better of than if you had no on-site support at all.
There will probably be penalty clauses set out in the SLA between BAA and the lift company. If the lift breaks more frequently than listed in the contract documentation it will be the lift company who pay BAA compensation. I doubt anyone at BAA is particularly concerned about the costs of compensating passengers as they'll probably have it covered contractually.