Originally Posted by
Final 3 Greens
[snipped]
But having a resident technician does not create a win-lose outcome, does it? If s/he clears the problem and has the peeps on their way in 5 mins, there is little, if any, impact.
Now there I do agree with you. Having technicians on site is a good thing as it is probably cheaper to pay to employ them than to continually compensate pax/airline for missed flights. Although unless you have one technician for each lift (which would definitely not be financially advantageous) you do risk having a problem with summoning people from far away or having two breakdowns at once - but even then you're still better of than if you had no on-site support at all.