Originally Posted by
CPRich
Is there an easy way to determine why suite nights aren't available? I have four pending reservations, and three say suite nights can't be applied. I looked through the "Learn Why" and nothing applies other than the "hotel isn't configured". Seems odd that 3 of 4, Aloft, Westin, and Sheraton, are all not available. And that the only one that is, is a St. Regis.
The Westin property is a all-villa property which means SNA would not be applicable.
The Aloft property does not have any room category that can be considered as a suite.
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Thyetus Lee | Social Media Specialist
Starwood Customer Contact Centre (AP) Pte Ltd