Originally Posted by
Mike Jacoubowsky
Oh yeah, right, it's not as if United doesn't have plenty of documentation showing they had a plane that went mechanical and had to rebook passengers. Please tell me why it's up to US, the passengers, to document that THEY, the company with the failed plane, caused passengers to have to spend an extra day in a place they hadn't planned on?
Let's get away from all this lawsuit and other nonsense. All that really matters here is that United should have proactively taken care of their STRANDED passengers, and if not proactively, then at least sent them something after-the-fact offering an e-cert of some such for their trouble.
How does this situation rise above anything this simple?
Especially since UA provided the OP with hotel, transportation and meal vouchers, and paid for them. How could they possibly claim they didn't have an obligation to pay for the visa, since--without the visas--the rest of the accommodation package would not have been accessible.