Originally Posted by
GUWonder
Given how much longer it takes me as 1k to get in touch with a live UA rep relative to how long it takes me to get ahold of AA and DL reps (all airlines in which I have elite status of some sort), it is rather clear how little value UA values the 1k business.
In the past 3+ months I've never had it take more than about 30 seconds to get through to an agent.
Email is definitely still behind though - an email I sent on August 11 didn't get a reply until the 21st - but once they did reply further replies on the same issue were answered within hours.