Originally Posted by
LilZeppelin
Emailed worked in the beginning of September, and now it does not "delivery failure". Thanks United for clarifying further how much you value 1K business.
Given how much longer it takes me as 1k to get in touch with a live UA rep relative to how long it takes me to get ahold of AA and DL reps (all airlines in which I have elite status of some sort), it is rather clear how little value UA values the 1k business.
The reps answering the phone do certainly try hard, but their management has been hardly backing them up as far as I am concerned -- not a good situation AFAIAC.
This period at UA reminds me of the period before DL gutted SkyMiles to the point of becoming SkyPesos even for those with DL top-tier elite status who earned the status exclusively from annual flying.