Originally Posted by burlax

....Should have EK held the whole plane until the pax was examined? No. There were a lot of other people on the plane for many of whom departing on time was important.

Should have EK paid for the hotel room? No. The OP trip interruption was not EK's fault. The OP should have had (and probably have had) trip insurance that would possibly have covered the trip interruption costs.

Should have EK accommodated the OP on the next earliest flight? No. Again, the OP trip interruption was not EK's fault.

So, what's the problem here? The alleged impoliteness of EK's employees towards the OP? But it seems that impoliteness wasn't the point of contention - the OP seems to be upset because EK removed them from the plane (which was the right call), and didn't pay for their hotel (which EK wasn't obligated to do), and didn't buy them a ticket on QF (which EK wasn't obligated to do)...