Originally Posted by
WineCountryUA
I'm not quote sure of the purpose of the post -- the agent was wrong and the supervisor corrected it. Why all the research on the Montreal convention -- the agent was wrong and the supervisor corrected it. Sometimes agents are poorly trained and need supervision. end of story.
1) The supervisor did not CORRECT anything until I pointed out the Montreal Convention language on the ticket
2) I thought it was on topic and might be useful to the group