Originally Posted by
morelegroom
...I was rather stunned when the lounge person suggested we were not eligible. I pointed out that I had BOTH the same day flight boarding card from JNB and I was boarding a flight that was unquestionably an international flight under the Montreal convention. A supervisor intervened but I wondered if anyone else had this experience.
I'm not quote sure of the purpose of the post -- the agent was wrong and the supervisor corrected it. Why all the research on the Montreal convention -- the agent was wrong and the supervisor corrected it. Sometimes agents are poorly trained and need supervision. end of story.
