Originally Posted by
RealHJ
BTW, this is not a legal MCT. At FRA for DL-AF the standard MCT applies, which for ID (Intl->Domestic) is 45 minutes. If you only have 30 min MCT, your ticket is illegal. You can call DL, explain to them that your MCT is illegal (it's not uncommon, I've been able to book a 5 min and a 0 min connection at DTW on delta.com many times) as you found out after ticketing, and given your illegal MCT, ask them to fix it for you -- ask them to open up low award availability on the direct flight to CDG and get you on that, as they should be able to do (as long as it's a DL flight), and as they should do given that here your MCT is illegal. In fact, if they just change the flights and just revalidate, not reprice the ticket, that is the easiest way for them to get you fixed here very quickly, and then they don't even need to open up availability: just change flights + revalidate, reticket (don't reprice, given that fixing illegal MCT).
I'm replying backwards because I am hold with the reissue desk (the plat person didn't seem to understand what I was saying and transferred me over without telling the reissue desk the nature of the call) but the woman at the reissue desk sounds like she is trying to do this. I used exactly the vocabulary you suggested, that DL should revalidate, and I will post again when this is resolved.
As much as I like to think I know a lot about doing my own awards tickets, I realize there is so much that I do not know and that's why I posted here - thanks so much for taking the time to explain to me exactly what to do.
Originally Posted by
RealHJ
BTW, this is not a legal MCT. At FRA for DL-AF the standard MCT applies, which for ID (Intl->Domestic) is 45 minutes. If you only have 30 min MCT, your ticket is illegal. You can call DL, explain to them that your MCT is illegal (it's not uncommon, I've been able to book a 5 min and a 0 min connection at DTW on delta.com many times) as you found out after ticketing, and given your illegal MCT, ask them to fix it for you -- ask them to open up low award availability on the direct flight to CDG and get you on that, as they should be able to do (as long as it's a DL flight), and as they should do given that here your MCT is illegal. In fact, if they just change the flights and just revalidate, not reprice the ticket, that is the easiest way for them to get you fixed here very quickly, and then they don't even need to open up availability: just change flights + revalidate, reticket (don't reprice, given that fixing illegal MCT).
My original thinking was similar, i.e. that I was staying in T2 (which I've never been to at FRA) but there could be congestion between Schengen and non-Schengen areas.
Of course, we've escalated this to the MCT illegality issue but thanks for this as well.