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Thread: How long for customer relations to contact me regarding complaint
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Old Sep 15, 2012 | 4:11 am
  #10  
fdem
formerly fdemoulin
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15 Years on Site
 
Join Date: Jun 2010
Location: UK
Programs: SPG Lifetime Platinum, BA Silver, Virgin Flying Club Red
Posts: 933
Originally Posted by lancefan
Sent off a complaint via the online web form to customer relations regarding 2 issues I had with a recent flight in F. It has now been 10 days since I sent my complaint off and so far all I've received is a message saying they have received my message and have given me a case number.

Should I give it a few days longer, should i just pick up the phone and give them a call.

Is the online web form the best way to sent in a complaint or should I have written a letter and mailed it off to them.
Had a complaint re an F flight BKK/LHR sent off in Feb, no reply, re sent a month ago still no reply, don't expect anything - think BA are inundated with complaints and just ignore all but the most important
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