Originally Posted by
Airon
Hi,
I was checking a reservation I had for Hilton Bogota, I booked it under the Great Getaway Promo on september 9th (the stay is due sept 20th). And now the total shows on my reservation profile shows over $1,200 USD. When originally it was 575.76 USD (that's what my confirmation e-mail shows remember it's a prepaid rate!) for a total of 3 nights.
Moreover, my credit card bill shows a charge of $606 USD.
I just got off the phone with a Customer representative and she filed the case and sent it to the hotel manager in Bogota. According to her the hotel changed the rate after I booked it and got my confirmation e-mail.
Have you been on this kind of situation? My main concern is that they take up to 3 business days to resolve it and I travel in 4 business days.
Any input on previous cases would be helpful! What should I expect? (Not sure it makes any difference but I have been a HH Gold for 3 years in a row)
Thanks!
I think the rate you already paid should be honored. Pre paid means you have already paid for it (as in advanced purchase rate that was offered at the time you booked it). The advanced purchase rate doe not allow changes or cancellations. So, I am assuming you have not made any changes, correct?
If this is all true, you should be fine. However, you may want to call in and ask to speak with a supervisor to clarify your situation so you don't have any surprises upon arrival.
You don't need a 'case opened' you need to speak directly with a supervisor and make sure you notate their name.