Originally Posted by Travel Pro

Agreed. Language like "other charges may be applicable" or "there may be a fee for a roll-away" etc. is bad form. In this electronic age any fees that are applicable to a reservation made on line is easy to program... with a little effort/expense on the IT side. Some hotel companies do this and it's a nice service to the guest. The "poor man's" way of doing it is to just have a list of fees that explains all of the extras that are applicable to the location. There is no excuse for not having that. A guest shouldn't have to spend extra effort to figure out if there are any additional fees that are applicable to a stay.

While resort fees are pretty standard these days (unfortunately) and understood by frequent travelers, I could see where people can be caught off guard. Any known fees need to be added to the rate on the reservation... just like taxes... plain to see. Other fees such as 3rd person, children, parking, health club, etc. are the type of fees that vary wildly and need to be disclosed in advance so there are no surprises.

Charges that may catch guests by surprise may be a source of extra revenue... and some may be completely justified... run the risk of alienating a guest... there's no excuse for it. If I were running a hotel I would make sure that ALL OF MY FEES WERE DISCLOSED so no guest was disappointed. It also takes the onus off of the staff having to defend a bad practice.