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Thread: How long for customer relations to contact me regarding complaint
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Old Sep 14, 2012 | 11:40 am
  #6  
chiefwiggumpi
 
Join Date: Feb 2012
Programs: BA Bronze
Posts: 533
Originally Posted by lancefan
Sent off a complaint via the online web form to customer relations regarding 2 issues I had with a recent flight in F. It has now been 10 days since I sent my complaint off and so far all I've received is a message saying they have received my message and have given me a case number.

Should I give it a few days longer, should i just pick up the phone and give them a call.

Is the online web form the best way to sent in a complaint or should I have written a letter and mailed it off to them.
Am i being too impatient?

1. Achieved Bronze 26 Aug...ive received my pack wife hasnt. Is it normally this slow?

2. Filed an email complaint with BA on 27/8/12. So far no response via email or phone. Again is the time scale normal/acceptable?

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