The airport itself is fine, better than MAN, there's power and wifi
The fact it's in the middle of no where, miles away from anywhere of interest, works against it. You have to turn up early for flights in case the dlr or tube lines are broken, and theres not a great deal to do once there.
The easyjet Esque boarding pen and the boarding scrum (given the shortage of overhead space on a typical plane) also let it down.