Originally Posted by
ThePeripateticOne
So, I made a booking through the AA RTW desk, but the agent told me that the Rates desk might reject it as it doesn't contain any AA flights.
This is despite me telling them that the first leg (SIN-HKG) is an AA codeshare even though the plane belongs to CX. Is there any way around this? The itinerary they have sent me shows the carrier as CX. This whole process is getting quite frustrating.
As a rule, codeshare flight numbers are only applied in cases where either (a) the flight terminates or ends in the home country of the codeshare partner, or (b) the flight connects from or to a flight actually operated by the codeshare airline, or, in the case of SIN-HKG, it connects to another AA codeshare, in this case possibly HKG-LAX/SFO/ORD/JFK.
It's long been the case that AA
sometimes won't ticket xONExs that don't include either an AA flight or code, but that "rule" seems to be applied haphazardly. It's yet another mystery of airline tariff departments, the practitioners of which mostly attended Hogwarts.
This whole thing would be moot if Oneworld's vendor simply
fixed its buggy booking tool so that it didn't have a seizure at the last minute under so many circumstances. I've written to Oneworld about this (using their extremely limited feedback channels) and have gotten answers that are halfway between bupkis and happytalk.