Originally Posted by
DHalltheway
is this the same for SINRES/HKGRES?
Yes, I actually called DL SIN and sat with them on the phone for 20 minutes+. First, they are MUCH MORE HELPFUL (^) than the DM desk. But, even they could not work around it .
Originally Posted by
TrojanTraveler
It's bad enough that we haven't been able to see any O inventory, but when we can actually see it and not get at it, that's very frustrating. The ability to upgrade on AF is (was) a great benefit, and lately it seems that it just doesn't exist.
Tell me about it. It's there, I see it, AF sees it, EF sees it, KVS sees it... DL.com? nada. DL agents also can't see it.
I talked first to the DM desk last night and the agent was almost yelling at me for pointing out that I am correct, and suggesting her to verify that using the KM button (For which she replies: "I know my job well, sir". I never questioned anyone's knowledge, but after she put me on hold, she did come back and told me I was correct.)
Originally Posted by
vgb2001
Issues are coming to place when people are not paying attention to details. It's time that the IT people would pay attention to details.