Originally Posted by
mrfussion
When I called earlier today they said I couldn’t drop the LAX-LHR because it is from one VAN to another VAN. I’m not sure what that means, but I assumed it had to do with zones. Maybe IST-LHR would not have this same problem.
That's wrong. Call again.
It's a very complicated and annoying process for them (having seen it firsthand) but it can be done.