FlyerTalk Forums - View Single Post - Check-in staff denying boarding over claims of Schengen visa issues
Old Sep 13, 2012 | 1:13 am
  #140  
oliver2002
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Originally Posted by GUWonder
When authorities rely upon unreliable/sub-optimal information conveyance, this kind of inconsistent, passenger-unfriendly outcome becomes part of the picture when it shouldn't be.
Hmm... sh!t in, sh!t out, you say? I doubt the DVB just relies on a verbal account (from an excited duty manager and his checkin agent who by that time must have gone thru 2-3 rounds of heated discussions with the customer already ) and would probably ask to see the documents (passport & visa) and the booking info before making a decision...
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