Originally Posted by
NeoOfTheCRS
shannon,
Will you also remove flight arrival and departure times from united.com as they are rarely accurate and given United's operations, most customers are very confused when comparing your timetable to reality.
The enhancement could be for new flight timings could be: "Crack of dawn" "Sometime after first coffee" "Afternoon Siesta" "Dinnertime for purchase" "Pitch Black" and my favorite "Manana"
Damn fine reply for page 1 of this thread!
I seriously doubt that I'll care enough to read through the next 83 pages.
Similar to what another FT member said (on Page 2)....
Shannon, you deserve better than to have to spin corporate nonsense like this to United customers.
Unless Jeff $ and his "team" find a way to return to the real world of customer service (and damn fast), it's looking like I finally need to consider cashing out my miles and finally saying au revoir. I'm pretty sad and disappointed, because United has always
earned my
loyalty over many decades until this year.