Originally Posted by
Mama
I understand United will give full refund if you cancel the reservation within 24 hours after booking.
Is the cancellation/refund done via their website, or do I have to call to get the refund?
If you booked it on the website you can cancel it on the website for a full refund..there is a "cancel" link when you pull up the reservation online.. click on it and it will walk you through the process and confirm the refund. You can also call if you wish.
If you booked using an outside agency or website like Orbitz or Expedia the 24 hour cancellation rule does not apply (at least you can't cancel directly with United..you might be able to via the other agency).