Originally Posted by ginger1970

had sent them a query 2 days back....3 responses but no solution in sight !!!
why send mails when you intend to respond in 3 days

No 1....immediate

Dear Sir/Madam,

Thank you for writing to us.
Your query is important to us and we are committed to provide a
satisfactory resolution. Our Member Service Executive will respond within
three working days.
In case your query requires further investigation and takes a longer time,
we will keep you informed on the time required for resolution.
Thank you for your patience and understanding in the interim.
Yours sincerely,
JetPrivilege Service Centre
Jet Airways (India) Ltd.

No 2....after 24 hrs

Dear Sir/Madam,
Thank you for writing to us.
Your query is important to us and we are committed to provide a
satisfactory resolution. Our Member Service Executive will respond within
three working days.
In case your query requires further investigation and takes a longer time,
we will keep you informed on the time required for resolution.
Thank you for your patience and understanding in the interim.
Yours sincerely,
JetPrivilege Service Centre
Jet Airways (India) Ltd.


No 3....after 48 hrs

Dear xxxxx
This is with reference to your email dated September 10, 2012.
We wish to inform you that a copy of your email has been forwarded to the concerned department who will revert to you.
May we request your patience in the meantime.
Should you require any further information or assistance, please do not hesitate to contact us. Do mention your JetPrivilege number and membership tier in the subject line, in your future correspondence.
Yours sincerely
For Jet Airways (India) Ltd.
Nirja Palsekar
JetPrivilege Service Centre