You just made a choice and since there would be many more like you who are planning to switch, shouldn't EK start getting worried that they need to seriously enhance the program? Unless, you are saying that EK (and its 'local' management) couldn't care less so long as their planes we full (of QF FFs of course) and they were making money and the entire Skywards desk didn't have anything to do (as no Skywards FF left) except play with paperweights, pens, sticks, and b@!!$. Of course, this is an extreme example but I hope you get the drift....