Originally Posted by
mvoight
Regarding the mishap for the flight to Quito.
How much do you expect the insurance company to reimburse?
I doubt they are going to reimburse anything for the plane tickets or boat charter. AA should reimburse you for the clothing and equipment rental.
The trip insurance has specific coverage for lost/delayed bags (I purchased this insurance specifically because of the nature of the trip and the (likely) chance of American losing the luggage).
I still have not heard back from the American customer service department. I sent a certified letter to the VP of customer relations last week. I am interested to see if he contacts me back.
--Mark