Originally Posted by
Unimatrix One
My wife and son recently flew JL from Japan to the US on AA-issued tickets with AA flight numbers. Could not select seats on either the JL or AA websites, but one phone call to AA was all it took to get the seats we wanted. JL phone reps said that they could not touch a reservation that was made through AA. FWIW, these tickets were paid business class in the deepest discount category (requiring 21 day advance purchase). Not sure what the booking code was (maybe D?)
I'm in a similar situation.
Booked for a JAL Codeshare via AA.
I called AA and they said they couldn't assign seats since it's a codeshare.
I called JAL and they told me they can't touch reservations made by AA.
Also read on JAL's website about the 3-day advance seat selection - but if AA can't get me a seat and JAL can't touch my reservation - do I just get to wait until I check in to see what's left over?
I'm on a L (Government/Military class) ticket.
I even tried to call up my reservation on JAL and their system can't find me - of course it doesn't help that the 2 people I've spoke to at AA told me that my PNR "should be" the same for the JAL flight.