FlyerTalk Forums - View Single Post - Suggestions for Compensation for Nightmare Hilton Stay
Old Sep 10, 2012 | 8:23 pm
  #11  
Crazyhotelguy
 
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,700
Lesson learned. Never check into a hotel with a debit card!!! Frustrating and inconvenient, yes... Nightmare, no.

The banks do not treat pre auths on a debit card the same as a credit card. While the hotel should have pre-authed the individual guests' cards, ultimately it is up to your bank to release the authorization. Even if a hotel reverses or voids the pre auth today, it can take 3-15 business days for the bank to release it.
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