Originally Posted by
DAS02135
I suggest you give the Roosevelt's Director of Front Office, David Simonis, a call or email. I've had very positive interactions in the past and found him to be nicely customer-focused. I have not, however, had any problems at this property, only good experiences.
Explain what happened, how your expectations weren't met, what the impact was on your and your perceptions of the hotel, and what you would like the hotel to do if it finds itself in a similar position in the future. As you converse, I'm sure he'll explain what they'll do to not have something similar happen again and offer you some sort of compensation. If you feel it is inadequate say so. I'd personally hold out for a free night certificate.
His direct phone is (504) 335-3173. His email is
[email protected]. I last used these contact details in December 2011.
Let us know how it goes.
DAS02135, let me also add my thanks to your very helpful post. It is because of posters like you that I joined FT many years ago and stayed. I also had a problem a long time ago with my HHonors Amex bonus points not posting and had 4 months of frustration talking to many different reps. Finally I posted the problem here and a FT member got in touch with me and personally approached a high level contact at Amex who solved the problem in 3 days. Kudos to him and to you and to the many helpful FT members here!