I have just sent a message to Chase about my unhappiness with the policies of the United management team. Although I own a very small company and charge only about 500k on our MP credit cards annually, if enough of us with Chase cards contact the bank and voice our concerns, they may relay our displeasure in a far more effective method than our posting on FT. With Chase purchasing billions of dollars in MP miles, I'm sure they will take note of their cardholders moving to other airlines and cancelling their credit cards.