FlyerTalk Forums - View Single Post - What makes us think we are UA's "best" customers?

Sep 10, 2012, 9:37 am

#105

FreFly

Join Date: Oct 2007

Location: USA

Programs: UA (1K, 2MM), AA, Avis, National

Posts: 867

Quote:

Originally Posted by avidflyer

I do not think this is true at all. Flying full F/J means complete disconnection from the FF program issues. If you are paying full fare then you go for the best timing/comfort for the route and it has nothing at all to do with the airline. If paying F I would be on the best Asian carrier for that leg, the best LAX-JFK carrier for that leg and the best JFK-RDU for that leg.

By definition, the folks who pay for F (MUCH smaller number than the ALs would like you to believe) have absolutely ZERO loyalty to any programs. For the most part they could care less if they got points.

This is what I said. Someone flying paid F is unlikely to make decisions based on FF programs, but will act based on service/schedule etc.

FF loyalty program should be aimed at those customers who can be influenced my the program and bring substantial revenue.

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