Not trying to be glib, honest, but I personally care more about the attitude of the cabin crew than I do about imperfections in the fixtures and fittings onboard and/or the food and drink that is served. As for IFE I really couldn't give a stuff... although I am surprised how small and low-res the BA IFE screens are in NF(!!) Not that I looked at anything more than the map so it didn't matter.

If there's "no fish option, only meat", there's not a lot that the crew can do about that; basically I have to accept the fish, or nothing... guess I shrug my shoulders and get on with the meat. I have to accept that BA aren't going to load 10x fish and 10x meat to make sure 10 pax can all have their first choice meal all the time.

If there is "a choice of fish or meat", but the crew can't actually be polite, I find that far more frustrating. Don't claim to understand the intricacies of recruiting cabin crew, but the ability to be friendly and polite is somewhere on the list of desirable qualities ... ?

I get the feeling that if you talk to most cabin crew about "service" they think you're talking about "the service" i.e. what food & drink is loaded on the trolleys. IMHO that's completely missing the point. Customers who get off a plane and say "the service on board was great" probably don't (just) mean the food was tasty. The food can be Michelin-starred but if the crew are hopeless and/or unfriendly then I'd say the "service" was rubbish!