Originally Posted by
FootInMouth
AA lost my wife's bag somewhere in DFW-MIA-STT and then we took a ferry to the BVI. AA swears that they delivered it onward to Tortola but every time we ask which port in Tortola they respond with, "Huh?" BVI customs has never seen it.
I am confused. What do you mean which port?
Why would AA send it to a port, rather than to the airport or other location specified?
Rather than ask them what port they sent it, did you ask them exactly where they sent it?