I am a bit surprised, at many times FT seems to take the sides of the airlines and disconnect to the passenger. Sure by their book they had the rights to do it, and the pilot had no job to talk to you, but many do and it is the decent thing to do. Especially when it is a family involving kids. The fact that the doc said he is fit to fly really disregards anything else and I am shocked they wouldn't pay for one nights hotel too after they were making all the decisions. I can't imagine the helpless frustration at the airport there.