Announcement
Jeff Smisek is scheduled to give a speech at the City Club of Chicago Forum on
"The Art and Manner of Upsetting your Best Customers".
A book on the subject is planned to be published before the end of the year.
A complimentary DVD including all the in-flight announcements of Jeff Smisek will be attached on each book.
Last edited by UASPG; Sep 8, 2012 at 9:03 pm