I thought the UA offshore agents were tough. But they are the Ritz compared to the agents SQ contracts.

I wanted a B fare NRT-LAX. Can't get in online, as the SQ site only shows that lowest fare available.

It took FOREVER for the agent to give me the Y fare from SIN to SFO. Then another long while for him to give me the E fare ICN-SFO.

Finally, after 45 minutes, we got the Y fare NRT-LAX. Another 10 minutes for the B fare.

Getting him to understand the spelling of my name was next to impossible. I would begin to spell (using the phonetic alphabet table). Every every two letters, he would say "yes?" While he talked, he couldn't hear, and he got it wrong five times.

I finally had to literally say, "Stop talking until I finish spelling!"

Over an hour later, I have my ticket!